Delivery, Refunds & Returns
We don't deliver to PO BOX outside Victoria
We deliver by Australia Post and Fastway Couriers
Expected delivery time, once dispatched:
|VIC||1-3 Business days|
|NSW||4-6 Business days|
|QLD||4-6 Business days|
|SA||4-6 Business days|
|TAS||4-6 Business days|
|ACT||4-6 Business days|
|WA||6-14 Business days (Metro Perth)|
|NT||Free postage is not applicable|
Delays are out of Siricco Online control and is dependent on the courier company used.
Free postage is not applicable for NT and some areas in WA, SA.
Also, with our low prices, there are some postcodes that it is not possible to provide free shipping, so we will need to add an additional shipping charge. This is can be applied to non metro and remote areas.
There are also some locations that we cannot ship to at all. This includes non mainland addresses and some remote areas.
Please Call us on 0398262011 for estimated shipping costs
We also offer an express postage, if required at the customer's expense.
Siricco Online cannot accept any responsibility for any items damaged or stolen once left by the courier driver.
Siricco Online takes no responsibility where an item has been returned to the depot due to access restrictions or no one home.
Non delivery or Non acceptance of deliveries:
- If your parcel is returned to us due to non collection or the delivery company not being able to contact you, we reserve the right to withold a restocking & handling fee of 25% of the order total should a refund be requested.
- If your parcel is returned to us due to non collection or the delivery company not being able to contact you, we can re-ship your parcel at your request, but all postage costs for a reship may be charged to you. We will always notify customers if any extra charges might be incurred before taking any action.
- Should you refuse delivery of your parcel within our stated delivery timeframe, we reserve the right to charge a 25% re-stocking & handling fee if a refund is requested.
Exchanges and Refunds
Refunds 14-day for online purchases offering an exchange or refund - if you change your mind on any purchase online from SIRICCO.
• You have proof of purchase
• Products were purchased at original retail price
• Products are returned unworn, undamaged and in with original tags
Please note, we are unable to accept returns on:
• Sale items - however will happily exchange for an alternate size in the same product.
Please note, we are unable to process refunds instore for purchases made online.
All refunds are processed through a secure payment gateway and onto the payment type that was used for the original purchase.
Items Purchased personally instore at Siricco Retail .
Please send an email at firstname.lastname@example.org to advise that you are sending item and advise the reason . Send your item to:
123 Dover Street, Cremorne Victoria 3121
Items purchased online may NOT be returned for Credit or Return at Siricco retail stores. All goods purchased online can only be exchanged online and NOT at Siricco stores.
Items purchased instore at Siricco Retail Stores and returned to Store are not entitled to a Refund - Credit note only will be issued provided Item has not been used and is rerturned within 14 Days of purchase .